Customer Support

Before you open a support ticket, select the appropriate help button to see if your question has already been answered. Please also review our helpful tips for preparing your support ticket so we can assist you as efficiently as possible.

Open a Support Ticket

Assistance with a course, lab or accessing your account.

Service Health Status

View platform and datacenter health and subscribe to updates.

Lab Services Request

Assistance with building or modifying a course or lab.

LOD Help Center

Access full documentation for Lab on Demand (LOD), our lab platform.

TMS Help Center

Access full documentation for Training Management System (TMS), our learning management system.

Speed Test

Measure the most common factors that can impact connection quality to lab environments.